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FAQs

What Size do I Need to Order for my Bed?

The answer lies in the size of the mattress.  Standard New Zealand mattress sizes are as follows:

Single:    92 x 188cm  
Long Single:   92 x 204 cm (a Super King bed split into two)  
King Single:  107 x 204 cm (also known as Super Single)  
Double: 138 x 188 cm  
Queen: 153 x 204 cm  
King: 167 x 204 cm  
Super King: 181 x 204 cm  
Californian King:   200 x 204 cm  

 

Why Buy from Us?

Our parent company has extensive experience in the hospitality industry and we are proud to now be able to pass on our knowledge and expertise to the general public. We are 100% New Zealand owned and operated and offer free shipping on all orders over $100 within New Zealand and Australia! Click here to find out more about us!

Can I Return Something if I don't Like It?

Yes, you may return an item to us within 7 days of delivery for a credit or refund as long as the item meets the following criteria:

  • The item is unopened and unused
  • The item is its original condition
  • The items packaging is not damaged
  • The item still has its original tags, instruction manuals etc

Please note, as an online store you will be expected to ship the item back to us at your expense.

Due to hygiene reasons we cannot accept returns of duvet inners, mattress toppers or pillows, unless they are faulty. We also do not return special make items, clearance products and overseas shipments.
If the return is a result of our error or faulty, please contact us so we can discuss a method of return shipping. Please note you have 30 days to advise us if any mistakes have been made on your order.

For full details on our Returns Policy, please visit click here.

What Guarantees do I get with Your Products?

If a product is faulty we will always stand by it and either repair or replace the item or provide you with a full refund. Please note that if you have not followed the care instructions on your product we will not be able to provide a replacement or refund.

Once a Sunbeam Small Appliance leaves our warehouse it is then under Sunbeam warranty.  Most Sunbeam items carry a one year Sunbeam warranty, some products carry a longer warranty and this will all be explained in the manual you get with your product.  If your Sunbeam product stops working for some reason you may need to take it to an Authorised Sunbeam Service Centre.  The first step is to phone Sunbeam so that they can assess the problem on 0800 SUNBEAM

How Long will my Order Take to Arrive?

The team at queenb aim to dispatch all orders within 2 business days from the date an order is received. An automated email will be sent with the parcels tracking number once an order has been shipped. 

National rural deliveries within the North Island typically arrive within 24 hours and 48 hours when delivering to the South Island.  Please allow an extra 2-3 business days if the parcel is being delivered to a rural address.

International shipments usually take between 5 – 10 working days to arrive.

If you require urgent or special shipping please fill in your requirements in the comments area when placing your order online.  We will do our best to fulfil such requests!  If there is a problem with your request we will let you know ASAP.

To view our complete Delivery Information, click here

Do you Have International Customers?

Yes. We send overseas orders by NZ Post International Air and the website will provide you with a cost for this prior to sending your order, just choose your country from the drop down menu.  You could also see the "shipping" page for more info on this!  Please note all overseas orders are final!

How do I Pay?

Payments can be made through our websites secure online ordering facilities using either a credit/debit card or by direct bank transfer. 

Can I see the Items?

We have a showroom located at our Mt Wellington office. The showroom has a limited display of some of the thousands of items we sell online. If there is a particular item/s you wish to view we ask that you please contact us prior to visiting our showroom so we ca ensure we have it available for your viewing. We often have to obtain stock from our offsite warehouse to fulfil requests which can sometimes take a couple of days.

What do I get in a Duvet Cover Set?

Most duvet cover sets contain the following:

Single: 1 x duvet cover, 1 x standard pillowcase
King Single: 1 x duvet cover, 2 x standard pillowcases
Queen: 1 x duvet cover, 2 x standard pillowcases
King: 1 x duvet cover, 2 x standard pillowcases
Super King 1 x duvet cover, 2 x standard pillowcases
Californian King:   1 x duvet cover, 2 x standard pillowcases

*Please note Actil and Seneca Branded duvets do not come as a set. Pillowcases need to be purchased separately and can be ordered with the duvet cover.

Can I Amend an Online Order?

Yes. An order can be amended once it is has been placed if you have made a genuine mistake however, the order cannot be cancelled. If you have placed an order and would like to amend it please contact us so we can rectify it.

Can you Supply Special Makes/ Sizes?

Yes. We have a number of lines which we can create special makes and sizes for. Please contact us to we can assist you with your requirements.

How do Reward Points Work?

Registered queenb customers earn reward points when purchasing through the queenb website. Registered customers receive 1 reward point for every $20NZD spent. Points are earned on the total value of products purchased and are automatically accrued. Reward Points are also awarded to registered customers for other actions such as referring your friends.

Reward points are like currency and for use exclusive use on queenb.co.nz and can be selected at the Checkout as a form of part, or full payment for orders.  Rewards points are one of the ways we chose to thank you for being a loyal customer to queenb. 

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