How much is shipping?
queenb offer Free Shipping on all orders over $100.00 NZ to mainland NZ (North & South Islands- excluding the Chathams and Waiheke Island- for customers in these areas we will happily deliver to a freight forwarder on the mainland for you) & Australia. Orders under $100.00 NZ incur a flat $6.50 freight charge within NZ (Australia is a flat $10.00 NZ shipping charge)- no matter how bulky or heavy the parcel is! We use Fastway couriers for small parcels, and Toll Tranzlink for bulk freight in NZ & Toll Priority for small parcel Australian deliveries & NZ Post for bulky parcel Australian deliveries.
Do you giftwrap?
Yes, if the item you are ordering is for a gift, we do offer a gift wrap service- please choose this option from the drop down menu. We use high quality gift wrap, with a ribbon to match, and can hand write a special message from you to the recipient in one of our lovely queenb cards!
How long will my order take to arrive?
The team at queenb strive to make our site easy to purchase from and aim to have a 2 day turnaround for dispatch of orders from our Auckland warehouse (excluding weekends). You will receive an email from the website once your order has been shipped including a tracking number.
Fastway couriers typically deliver to non-rural North Island addresses within 24 hours, and South Island non-rural addresses within 48 hours. Please allow an extra 2-3 days on top of this if you are a rural address.
If you want an order shipped by a certain date please put this in the space provided when placing your order online. Please be aware that we will do our best to fulfill such requests! If there is a problem with your request, we will let you know ASAP.
Can I collect my order?
Yes, goods can be picked up from our Mt Wellington warehouse (8am-4.30pm Monday-Friday, 25a Bowden Road, Mt Wellington, Auckland), simply select that option 'pick up' and we will place it at reception for you to collect. We do prefer that you have placed you order online and have pre-paid for the goods by using your Visa/MasterCard online.
Do you ship internationally?
If you are an international customer and would like to buy a product please email us for a quote, if the option on the drop down menu does not apply to your product. All international sales are final.
Please note NZ and Australian appliances run on unique plugs to other countries.
Australia Parcels- Orders under $100.00 NZ incur a flat $10.00 fee, orders over $100.00 NZ qualify for FREE shipping! The delivery target throughout Australia is 2-4 working days, on the Toll Priority network for small parcels ( one duvet cover set & sheet set). Bulk parcels (pillows, blankets etc) go on NZ Post- the delivery window for these is 6-10 working days.
Examples of shipping costs for overseas customers (7-12 working days Airfreight):
USA- (Duvet Covers) $60.00 NZ
UK- (Duvet Covers) $75.00 NZ
What will my item arrive in?
queenb love the environment, so we try to recycle boxes and packaging used to wrap or put your order in as much as possible, please do not be offended if your order turns up in a recycled box or bag, rest assured we package all our parcels safely and securely so they turn up on your doorstep in the best condition possible. All our products are new and in their original, retail packaging.
Thanks for shopping with queenb! We hope you enjoy our website!