terms and conditions

Returns

Within 7 days of delivery, you may return any item you purchase in new/never been used condition with original perfect condition packaging for a refund or store credit, valid from one year of receipt of goods back. Please contact us prior to shipping so we know to expect the item back, and please include your name/contact details with the goods so we know where they have come from.

If you change your mind on an item, please note that you will be expected to pay the flat $6.50 shipping change, even if you order qualified for free freight at the time of ordering.  You will be expected to ship the item back to us at your expense.

If the return is a result of our error, please contact us to discuss method of shipping back to us prior to return.

Please note: there are no returns on special make items, Duvet Inners or Pillows for hygiene reasons, unless they are faulty.

Sorry no returns on clearance specials.

No returns will be accepted from international customers.  All orders shipped overseas are final.  We take no responsibility for international orders damaged in transit, we package the items as well as we can.

Warranty

Should the product you have received be damaged or if you discover any defects in your product, please contact us via of our contact link, to help us arrange a replacement or repair. All products are covered by manufacturer's warranties within New Zealand, which vary according to the product concerned. When replacements are not available we may, at our discretion, provide a complete refund.

Delivery

We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods within Mainland New Zealand (excluding the islands) using Toll TranzLink for bulk freight and Fastway Couriers for smaller items.   Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form.  Please note that any claims for missing items or cartons from a shipment or damage to goods must be notified to us immediately upon receipt as courier companies will only accept claims made for damaged or lost goods if lodged within 7 days of delivery to our customer.  We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy

Your privacy is very important to queenb.co.nz.  With that in mind, we have established and implemented information handling practises that we believe are consistent with the highest standards and best practises of organisations doing business on the Internet. This privacy policy describes the practises that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission; We will not disclose your Personal Information to third parties unless you have authorised us to do so; We will take reasonable steps to protect the security of the Personal Information we collect from you.

Your Personal Information

queenb.co.nz does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail).  queenb.co.nz uses such voluntarily submitted information for the purposes for which it was submitted.

When you place an order queenb.co.nz will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, MasterCard etc. in order to process your order.

We use cookies

Cookies allow queenb.co.nz to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including queenb.co.nz, require cookies to process your orders.

Trends, Tracking and Sharing Information

queenb.co.nz uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.

Security

queenb.co.nz uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Links

Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.