How much is Shipping?
queenb offer free shipping* on all orders over $100.00NZD throughout New Zealand and Australia. Orders under $100.00NZD will incur a $6.50NZD freight charge throughout New Zealand, and a $10.00NZD freight charge for parcels delivered to Australia. Please note furniture, beds and mattresses can only be freighted within New Zealand and are excluded from our free shipping offer. For safety reasons we cannot air freight Christmas Crackers.
Our selected courier providers for deliveries within New Zealand are Aramex Couriers, NZ Post, and Titus. Please note we do not ship to PO Box addresses. For parcels destined to Australia we employ Australia Post. The courier service we select is dependent on the size of parcels we are sending.
Do you Ship Internationally?
Yes. We have some international destinations at our online checkout to give you estimated shipping costs. If the country you are ordering from does not appear as an option please email us for a quote. All international sales are final and we do not accept any returns for international purchases. Please note bulky products such as furniture, beds and mattresses, etc cannot be shipped internationally and for safety reasons we cannot air freight Christmas Crackers.
For any orders shipped outside of New Zealand the customer is the importer of the product and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of our control. Contact your local customs office for more information on what import duties or sales taxes may be imposed in your country.
Please note appliances we supply have power plugs and voltage specific for New Zealand and Australian markets. These differ to those of other countries and will not be suitable.
For international orders that weigh under 2kg, tracking is unable to be provided.
Due to the effects of COVID-19 we have had to introduce a handling fee of $20 on all orders international orders. This will be displayed at checkout.
How Long will my Order Take to Arrive?
The team at queenb aim to dispatch all orders within 4-7 business days (this does NOT include weekends) from the date an order is received. An automated email will be sent with the parcels tracking number once an order has been shipped. There will be delays in the dispatch of orders during sitewide sales.
National urban deliveries within the North Island typically arrive within 24-48 hours and 48-72 hours (this does NOT include weekends) when delivering to the South Island. Please allow an extra 2-3 business days if the parcel is being delivered to a rural address.
International shipments usually take between 8–12 working days to arrive.
If you require urgent or special shipping please fill in your requirements in the comments area when placing your order online. We will do our best to fulfil such requests! If there is a problem with your request we will let you know ASAP.
Important - during the festive period (November / December) and during COVID lockdowns (level 2 or higher) there will be delays in both the dispatch and delivery of all orders.
Can I Collect my Order?
Yes, goods can be picked up from our Mt Wellington warehouse during our business hours Monday - Friday 9am-4pm (closed weekends and public holidays) - you will need to present your order ID and a valid form of identification (passport, drivers license, or Kiwi Access Card). When placing your order please select 'Click and Collect' option under Shipping Method. We will notify you when your order is ready for collection. Please note some orders may take 4-5 business days from the date the order is received before it is ready to be collected.
What Packaging will my Item Arrive In?
queenb love the environment! We try to recycle as much as possible so please don’t be offended if your order arrives in a recycled packaging. Rest assured we do not compromise on packaging your goods safely and securely so they turn up to your doorstep in the best condition possible!
If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame from which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.
Do you Gift Wrap?
Yes. This service can be selected in the Shopping Cart. We use high quality unisex gift wrapping supplies and can hand write a special message to the lucky recipient one of our lovely queenb cards!