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Reward Points

Rewards points are one of the ways we choose to thank you for being a loyal customer to queenb. 

Earning Reward Points

Registered queenb customers earn reward points when purchasing through the queenb website. Registered customers receive 1 point for every $1NZD spent online. Points are earned on the total value of products purchased (excluding shipping) and are automatically accrued. Reward Points are also awarded to registered customers for other actions such as: creating an account, liking us on Facebook, following us on Instagram, sharing us on Facebook, referring a friend, reviewing a product, Birthday points and completing a profile. Please note: Rewards points are not transferrable.  i.e they cannot be transferred to another account holder.

Reward Points Value

Every $1NZD you spend online = 1 reward point redeemable against purchases.

When you earn 200 points you get $10 off your next order; 400 points = $20 off your next order; 1000 points = $50 off your next order; 2000 points = $100 off your next order.

How to Redeem Reward Points

To redeem your reward points, click the “Rewards” widget in the bottom left corner, you will get a code there to enter at checkout, to redeem your rewards. Redeemable reward points can be used in conjunction with other available payment methods. Please note when using rewards points they must equal or be less than 50% of the purchase price (not including shipping). 

Checking Rewards Points Balance

Rewards points can be viewed and managed through the Rewards Points widget at the bottom left of the website. Log in there to view your total points balance, expiring points and a cumulative history of reward points acquired, redeemed and lost.

Reward Point Expiration

Any unused reward points will expire after 183 days (6 months). Only points earned more than 183 days ago will expire. Any additional reward points earned since then will still be available for redemption for a full 183 days from the date they were earned.

You will receive email notifications each time your rewards points balance changes when you earn, redeem or lose points. You will also receive notifications when rewards points are approaching their expiration date.

Can I use my Online Reward Points In-Store?

Not yet sorry. The systems we use at our Auckland offices and for our online store are not yet compatible. We do have facilities available at our Auckland office if you wish to use your account and purchase online while at the premises. Please talk to one of our friendly staff and they will happily assist you. Please note reward points are not acquirable when shopping in our outlet shop.

Reward Points Terms of Use

The administration of your reward points balance is entirely at our discretion. We reserve the right to cancel or adjust your reward points balance without notice or explanation. We reserve the right to make changes to any and all aspects of our reward points programme without notice.  

Additional points can be earned for activities such as referring friends and reviewing purchased products. Additional points for referring friends will be allocated to your account once your referred friend places their first order. 

If an order is cancelled or amended, we reserve the right to reverse or adjust any points earned at our discretion. Reward points are intended for use exclusively on queenb and are not a legal tender nor redeemable for cash. We will not transfer rewards points under any circumstances.

Your use of the reward points programme indicates your acceptance of these terms of use.  

If you have any further questions about our Rewards Points Programme, feel free to contact us

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