Rewards points are one of the ways we choose to thank you for being a loyal customer to queenb.
Earning Reward Points
Registered queenb customers earn reward points when purchasing through the queenb website. Registered customers receive 1 reward point for every $20NZD spent. Points are earned on the total value of products purchased and are automatically accrued. Reward Points are also awarded to registered customers for other actions such as referring friends, reviewing products purchased through queenb and Birthday points. Please note: Rewards points are not transferrable. i.e they cannot be transferred to another account holder.
Reward Points Value
Every $20NZD you spend online = 1 reward point redeemable against purchases.
When you spend $20NZD you earn 1 reward point (worth $1NZD). So if you spend $40 you'll have $2 redeemable against your next purchase.
How to Redeem Reward Points
To redeem your reward points, select “Use my Rewards Points” at the payment section during checkout. Redeemable reward points can be used in conjunction with other available payment methods. Please note when using rewards points they must equal or be less than 50% of the purchase price (not including shipping). For example, if you spend $80, you can use a maximum of 40 rewards points on the order (not including shipping).
Checking Rewards Points Balance
Rewards points can be viewed and managed through the Rewards Points section of your account. Here you can view your total points balance, expiring points and a cumulative history reward points acquired, redeemed and lost.
Reward Point Expiration
Any unused reward points will expire after 183 days (6 months). Only points earned more than 183 days ago will expire. Any additional reward points earned since then will still be available for redemption for a full 183 days from the date they were earned.
You will receive email notifications each time your rewards points balance changes when you earn, redeem or lose points. You will also receive notifications when rewards points are approaching their expiration date.
Can I use my Online Reward Points In-Store?
Not yet sorry. The systems we use at our Auckland offices and for our online store are not yet compatible. We do have facilities available at our Auckland office if you wish to use your account and purchase online while at the premises. Please talk to one of our friendly staff and they will happily assist you. Please note reward points are not acquirable when shopping in our outlet shop.
The administration of your rewards points balance is entirely at our discretion. We reserves the right to cancel or adjust your reward point balance without notice or explanation. We reserve the right to make changes to any and all aspects of our reward points programme without notice.
Additional points can be earned for activities such as referring friends and reviewing purchased products. Additional points for referring friends will be be allocated to your account once your referred friend places their first order. Registered customers are able to receive points for reviewing products purchased through queenb. There is limit of 10 additional points which can be received per day. Once the limit is reached the same actions can be taken but no additional points will be granted.
If an order is cancelled or amended, we reserve the right to reverse or adjust any points earned at our discretion. Reward points are intended for use exclusively on queenb and are not a legal tender nor redeemable for cash. We will not transfer rewards points under any circumstances.
If you have any further questions about our Rewards Points Programme, feel free to contact us.